FAQ
Frequently Asked Questions
Products & Ordering
What products do you sell?
We specialize in premium men's and women's clothing, stylish footwear, home and living products, and simple jewelry. Our collection includes everyday essentials, statement pieces, and exclusive designs you won't find anywhere else.
Are your products available in different sizes?
Yes! Our clothing and shoes come in a range of sizes for both men and women. Please refer to our size charts on each product page for detailed measurements. We also offer Asian sizing charts for select items.
Do you offer custom or personalized items?
Some of our exclusive designs can be customized. Check individual product pages for customization options.
How do I place an order?
Simply browse our collection, add items to your cart, and proceed to checkout. We accept all major payment methods for a secure shopping experience.
Shipping & Delivery
Why does delivery take longer than typical online stores?
We use different fulfillment methods to ensure the highest quality for each product category. Our apparel and home items are crafted on-demand to maintain quality standards and reduce waste, while our footwear is sourced from trusted manufacturing partners. This approach takes a bit longer than pre-stocked inventory but allows us to offer you premium products and unique designs.
How long does shipping take?
Delivery times vary by product type:
- Apparel & Home Items: 6-20 business days total for US orders (1-3 days processing, 2-7 days production, 3-10 days shipping)
- Footwear: 6-20 business days total for US orders (1-3 days processing, 3-7 days fulfillment, 3-10 days shipping)
- International: 10-34 business days total
You'll receive tracking information once your order ships.
Do you ship internationally?
Yes! We ship worldwide. International customers are responsible for any customs duties or taxes that may apply.
What carriers do you use?
We ship via USPS, UPS, and FedEx depending on your location and the items ordered.
My package is lost or damaged. What should I do?
Contact us immediately at oksowear@gmail.com with your order number and details. We'll work with the carrier to resolve the issue.
Returns & Exchanges
What is your return policy?
We accept returns only for damaged, defective, or incorrectly produced items within 7 days of receipt. Because many items are made to order specifically for you, we cannot accept returns for non-defective items such as wrong size, change of mind, or style preferences.
How do I initiate a return?
Email us at oksowear@gmail.com within 7 days of receiving your order with photos of the defect or issue. We'll provide return instructions and cover return shipping for eligible items.
When will I receive my refund?
Refunds are processed within 5-10 business days after we receive and inspect your return.
Sizing & Fit
How do I find my size?
Each product page includes detailed size charts. For clothing, we recommend checking measurements carefully as some items follow Asian sizing standards. When in doubt, size up for a more comfortable fit.
What if my item doesn't fit?
Please review our size charts carefully before ordering. Because many items are made to order, we cannot accept returns for sizing issues on non-defective items. If you're unsure about sizing, contact us before placing your order and we'll help you choose the right size.
Product Care
How should I care for my clothing?
Care instructions are included on the product label. Generally, we recommend washing in cold water and hanging to dry to preserve quality and color.
How do I care for my jewelry?
Store jewelry in a dry place away from moisture. Clean gently with a soft cloth. Avoid exposure to harsh chemicals, perfumes, or lotions.
Contact & Support
How can I contact customer service?
Email us at oksowear@gmail.com. We typically respond within 1-2 business days.
Do you have a physical store?
We're an online-only retailer, which allows us to offer premium products at accessible prices.